Vertu BMW Yeovil
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- Based on 10 verified purchases in the last 3 months
Vertu BMW Yeovil Verified Purchases
Total Active Purchases:
28
(Verified: 28)
The experience at Vertu BMW Yeovil was good because they kept me informed and updated throughout the buying process.
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Jamie was an absolute pleasure to deal with from start to finish and made the whole experience the best car purchase I’ve ever made.
Thank you so much for your kind words! We are so happy to hear that Jamie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
My experience at Vertu BMW Yeovil could have been better because of the after sales experience.
Up until point of sale I was chased/contacted multiple times, however post sale I had one phone call, which I raised one small and was not too phased about, but since noticed the door seal had come off less than a month after collecting the vehicle.
I was told I would have someone reach out to me regarding getting these looked into, but have heard nothing other than Vertu trying to continuously sell me additional items.
I’ve been made to feel rather transactional, rather than looked after.
Dear Mr Gillman,
Thank you for bringing this to my attention. You should expect to hear from the sales person and a member of our service department quickly so that we can organise getting the car in.
I am very sorry that the post-sale service has been lethargic, I have re-enforced the importance of expedience in such matters to our sales team today, you have my sincere apologies.
If you would like to discuss the matter further please feel free to contact me directly @ andrew.laird@vertumotors.com.
Best regards
Andy Laird
Head of Business.
The whole purchase was very easy and all of the staff were pleasant and helpful, particularly Toby who dealt with my purchase I found him to be very thorough and informed.
Hi Steven. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Toby and the team. We hope to see you again soon. Happy motoring, Kerry
My experience at Vertu BMW Yeovil was memorable because my salesperson (Daniel) was very helpful in everything i needed
Thank you so much for your kind words! We are so happy to hear that Daniel was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Vertu BMW Yeovil staff were good because they were polite, helpful and didn't pressure me to make a snap decision, unlike another dealership up the road. I was assisted by Ellie throughout the purchase; what impressed me with her is that if I asked her something she did not know, she did not pretend to know an answer, instead she checked with a colleague. This is a quality I wish more salespeople adopted, as too often they are unwilling to admit that there may be some technical information they do not know. The openness and honesty of the staff were much appreciated.
Thank you so much for your kind words! We are so happy to hear that Ellie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
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Contact
Location
Hours
Closed
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
9:00am - 5:00pm
Sunday
Closed
Monday
8:30am - 6:00pm
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
